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About Us
Opening Hours
| Monday-Thursday | Friday | Saturday | Sunday | |
| Sales Line | 9am - 7pm | 9am - 7pm | 9am - 5pm | 11am - 5pm |
| Customer Service Line | 9am - 5:30pm | 9am - 5pm | 9am - 2pm | |
| Showroom & Collections | 9am - 7pm | 9am - 6pm | 9am - 5pm | 11am - 5pm |
About AirCon Direct
AirCon Direct is owned and operated by leading IT Company BuyitDirect. We are one of the largest e-tailers in the UK, selling over £75m of goods per year from our websites which include the award winning LaptopsDirect.co.uk. In our 8 years of trading we have built up a superb reputation for selling high quality hardware at low prices whilst delivering excellence in customer service. Over 50% of our business is now generated from word of mouth rather than advertising. For more information about BuyitDirect visit our site - www.easycom.co.uk.
Unlike many of our competitors who have a web-only presence, you are welcome to speak to a dedicated sales team or visit us at our North of England warehouse to collect your products. Please remember to phone first to check our physical stock levels to avoid disappointment.
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Sunday Times Fast Track 100 24th in 2005 | 10th in 2006 64th in 2007 |
2005 Finalists Best Online Retailer 2006 Highly Commended Online Retailer 2007 Highly Commended Online Retailer |
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2005 North-East Regional Finalists |
2005 North-East Regional Winners |
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2006 Finalists e-Tailer of the Year 2007 Finalists e-Tailer of the Year |
2005 Finalists Specialist Reseller of the Year |
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2005 Winners |
ISO 9001 Registered |
Delivery
We only use established couriers such as Citylink, Business Post and ParcelForce to deliver your goods. We have excellent relationships with all our couriers as we ship more than £75 million of goods each year. All deliveries are fully insured against loss and damage for all UK and Irish destinations so that if your goods are lost in transit or arrive damaged we will simply despatch replacement goods at no cost to yourself. Most orders can be tracked online. All deliveries require a signature at the delivery address but this does not have to be the card holder. Sometimes your order will be despatched in more than one delivery as we use more than one warehouse so if you only receive part of your order, there is no need to ring us - instead, please use our online order tracking to find out when the rest of the shipment is due.
We offer a service which many of our competitors cannot provide – we can deliver to an address that is different from your billing address. The must be to a work premises and not to a residential address. We do reserve the right to only deliver to your billing address if we decide the fraud risk is too high. In these circumstances, we will contact you to confirm we will send your order to your registered card address but if you still want us to deliver to an alternative address, you can pay by cleared funds (bank transfer via cash or internet / telephone banking) or you can contact your bank or credit card company and ask them to register an additional shipping address. Please note this will take 72 hours to register and will therefore delay your order.
Our cutoff for next working day delivery is 3pm for Online Orders and Telephone orders. Next day delivery is available subject to stock availability, cleared funds and customer address verification. We do not deliver on Sundays or Bank Holidays and "working day" excludes weekends. All orders for addresses on the UK Mainland can be delivered next working day. We do not deliver to the Channel Islands, Isle of Man, The Republic of Ireland, Northern Scotland, EC countries and BFPO addresses.
Damaged in Transit
If your goods arrive with the outer packaging damaged, the chances are the goods themselves will not be damaged but just in case please include "Arrived Damaged" when you sign the courier's paper work. We reserve the right to charge for failed deliveries as we are charged by the couriers. If goods are returned to us due to no one being available to sign for them, you will be refunded less the delivery charge and an admin fee of £10.
Shipping and handling costs are as follows:
| Destination | Delivery Type | Ex.Vat |
| UK Mainland | Huddersfield Collection Point | FREE |
| Aircon Unit Next Working Day Delivery | £14.95 | |
| Aircon Unit 3-4 Working Day Delivery | £9.95 | |
| Non Aircon Unit Next Working Day Delivery | £9.95 | |
| Non Aircon Unit 3-4 Working Day Delivery | £4.95 |
For bulk purchases additional delivery charges may be applied. Either call us to confirm the price or we will call you if you have placed a web order.
Payment
We accept all major credit and debit cards including Visa, Mastercard, Switch, Delta, Maestro, Solo and American Express. Please note we only accept payment by Credit Card if the card is registered in the UK and we are delivering to the same UK address.
No payment is taken from your card until the day before we despatch your goods and you can cancel your order at any time up to the day of despatch. Please note there is a small surcharge of 0.95% for credit cards and 2.5% for American Express cards but there is no surcharge for Switch, Visa Delta, or Debit cards.
Cancellation
You have the right to cancel at any time preceding despatch of your goods. If you are a UK consumer (not a business or Sole Trader), the Distance Selling Regulations give you the right to cancel the contract within 7 days after delivery. If you decide to return, you are responsible for the costs of carriage and of insuring the goods in transit. The item must not be used, and must be 'as new' when returned to us. When we receive the item you will be issued with a full refund to your original payment method within 7 days.
Terms and Conditions
Click here to see our full Terms and Conditions together with details about our after sales service
Warranty
All our Air Conditioners and Coolers come with a minimum of 1 year's collect and return warranty direct with the manufacturer. Please contact the manufacturer direct for further information on the warranty. Contact details can be found by clicking here.
Education
Special discounts and preferential credit terms are available for Schools and Colleges. Please phone our Educational team on 08702 64 21 26 or email for more information.
Corporate/Trade Sales
For bulk buys, or to find out about our customisation service please contact Katie Hollingworth on 08702 64 21 27 or by email.
Customer Services
We pride ourselves on our quality of service. We believe that the best form of marketing is through word of mouth and that those companies who succeed do so as a result of listening to their customers. In a recent independent survey of our customers, over 99% rated our service as excellent. If for any reason you are unhappy with our service, please contact us by eMessage and we promise to investigate your complaint within 24 hours.
If you are experiencing a problem with your product or need to return an item please see our returns policy.
Privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). The reasons for collecting information about you are to process your order, to provide you with the best possible service and to process any orders for products or services you may place with our third party co-marketing partners. We never collect sensitive information about you without your explicit consent and will give you the option to refuse any marketing emails. We ensure that the information we hold is accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information that we hold will be held securely in accordance with our internal security policy and the law. We never pass on personal information to any third parties except where necessary for the fulfilment of your order or where we are required to do so by law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. Should you wish, you can usually modify your browser to prevent this happening.
In addition, from time to time we may also market certain third party services through our site. Should you choose to accept an offer from a third party, we will pass your relevant personal information, including your name, postal address, credit/debit card number and any other required billing information to that specific third party.
Security
We have a detailed security policy in place to ensure that your data is safe. All transactions are conducted on our secure server and all your data is kept on fully secure internal servers with full 128bit encryption.
If you have any questions/comments about privacy or security, you should email us at info@aircondirect.co.uk
WEEE Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.
The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. · Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.
For example, if a customer bought a new laptop from us we would accept their old laptop and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
